InternetMonitor_Jahresbe18

InternetMonitor_Jahresbe18_Eng

Contents Contents RTR Internet Monitor 2018 Annual Report 1 Preface Broadband in Austria Fixed and mobile broadband connections Broadband penetration Fixed and mobile data volume – retail market Fixed and mobile data volume per connection Broadband revenues Tables 2 Fixed broadband Retail ﬁxed broadband by infrastructure Retail ﬁxed broadband by customer category Retail broadband connections by bandwidth category – ﬁxed network Retail broadband connections by bundle category – ﬁxed network Revenues from retail broadband connections – ﬁxed network Wholesale broadband products offered by A1 Telekom Austria AG Tables 3 Mobile broadband Active mobile broadband connections – retail Active mobile broadband connections by customer category Retail data volumes in mobile networks Tables 4 Broatband prices Hedonic price index for broadband Price baskets for ﬁxed broadband – with and without TV Price baskets for mobile broadband – limited data volumes Price baskets for mobile broadband – unlimited data volumes Price baskets: ﬁxed vs. mobile broadband Tables 5 7 8 9 10 11 12 13 17 18 19 20 21 22 23 24 27 28 29 30 31 33 34 35 36 37 38 39 RTR Internet Monitor 2018 Annual Report

Contents 43 44 45 46 47 48 49 50 51 52 53 54 59 60 61 64 5 Monitoring internet access quality RTR-NetTest Download and upload speeds (all technologies) Download speed by bandwidth category Download speed by technology Upload speed by technology Number of tests for each technology Median download speed – off-peak and peak Download and upload speeds by time of day Download speed by region Ping time (latency) Tables 6 Explanatory notes and Glossary Explanatory notes on data sources Glossary Publishing information RTR Internet Monitor 2018 Annual Report

Preface Preface Dear readers, the internet is a fact of life: we wonder how we ever managed without it. Internet users worldwide numbered almost four billion in 2018, according to various statistics. Smartphones are nowadays seen as the main devices for quickly and easily accessing the internet, whether for business or personal reasons, on the go or at home. While at the end of 2018 smartphone plans used to access the internet totalled roughly 5.7 million, outnumbering fixed broadband lines by more than double, demand for high- speed broadband connections continued to climb nonetheless, with lines supporting ≥100 Mbps representing more than 11% of total fixed broadband connections. Data usage is gathering momentum from quarter to quarter, both in the mobile and fixed network segments. A total of 433,550 terabytes were consumed via mobile networks in Q4 2018, 17.3% more than in Q3 2018, and 855,575 terabytes via fixed networks, which is an increase of 8.5% from the previous quarter. In Austria, the need for increasingly faster internet access to serve the economy and society is clearly growing. To reliably meet this need, in the long run there is no alternative to stepping up the rollout of fixed and mobile fibre networks. As a regulatory authority, we will gladly do everything in our power to support the public sector in moving Austria forward towards a position at the forefront of the information society. The RTR Internet Monitor series, founded last year, is our way of recognising the tremendous significance of the internet and the general public’s interest in this phenomenon. In this publication, we provide a summary of the Austrian broadband market as well as details of the fixed network and mobile access technologies, while pointing out trends based on the indexes we have calculated. The final section presents evaluations based on the RTR-NetTest, our tool for testing internet speed and quality. As is fitting for the medium of the internet, we make the RTR Internet Monitor available in PDF and e-paper form, while the data can be viewed in the Open Data zone or as interactive charts. We hope this report makes interesting reading for you. Vienna June 2019 Johannes Gungl Managing Director Telecommunications and Postal Services Division RTR RTR Internet Monitor 2018 Annual Report

01 Broadband in Austria 1 Broadband in Austria Fixed and mobile broadband connections Broadband penetration Fixed and mobile data volume – retail market Fixed and mobile data volume per connection Broadband revenues Tables 7 8 9 10 11 12 13

Section 1 Broadband in Austria Fixed and mobile broadband connections Smartphone subscriptions increase by roughly 3% in Q4 2018 Fixed broadband Mobile data subscriptions Smartphone subscriptions in thousands 12,000 10,000 8,000 6,000 4,000 2,000 0 4,223 4,282 4,339 4,661 4,780 4,819 4,909 5,478 5,492 5,472 5,486 5,658 2,417 2,462 2,404 2,464 2,451 2,453 2,462 2,220 2,156 2,140 2,153 2,162 2,479 2,488 2,494 2,524 2,528 2,516 2,506 2,511 2,512 2,523 2,514 2,521 Q1 2016 Q2 2016 Q3 2016 Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2019 • At the end of 2018, there were around 10.3 million broadband connections in Austria, which was somewhat more than in the previous quarter (+1.8%). The chart above shows the total number of ﬁxed and mobile broadband connections. Fixed broadband connections include both those based on provider-owned infrastructure • Fixed broadband connections rose slightly in number by 0.3% to a and unbundled lines, as well as those total of 2.52 million. purchased in the wholesale market. Within mobile broadband, a distinction is • Mobile data subscriptions totalled 2.16 million after a marginal made between mobile data subscriptions increase of 0.4%. • Smartphone subscriptions showed the most substantial growth. These totalled roughly 5.66 million at the end of 2018, which represents a 3.1% jump from the previous quarter and is 3.3% more than at the end of 2017. Such tariff plans accounted for over half of the broadband connections shown here (54.7%). (with or without data volumes included) and smartphone subscriptions. M2M SIM cards are not shown in the chart. The term ‘broadband connections’ is deﬁned in the Glossary at the end of the report. 8 RTR Internet Monitor 2018 Annual Report

Section 1 Broadband in Austria Broadband penetration More smartphones but no change in ﬁxed and mobile broadband connections compared year-on-year Fixed broadband Mobile data subscriptions Smartphone subscriptions Percentage of households 200% 150% 100% 50% 0% 141.9% 63.2% 54.2% Q1 2016 Q2 2016 Q3 2016 Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018 Source for number of households: Statistics Austria • The fixed broadband penetration rate showed a marginal increase of 1.1 percentage points in the fourth quarter of 2018. This meant that 63.2% of households had fixed lines. • As previously, smartphone subscriptions showed the highest penetration rate, equating to 141.9% of households after climbing steeply by 4.3 percentage points. • This contrasts with mobile data subscriptions, which increased slightly as in the previous quarter, gaining 0.2 percentage points to finally account for 54.2% of households. Broadband penetration refers to the ratio of ﬁxed and mobile broadband connections to the total number of households in Austria. The penetration rate also takes into account broadband connections used by businesses. RTR Internet Monitor 2018 Annual Report 9

Section 1 Broadband in Austria Fixed and mobile data volume – retail market Consistently higher volumes of ﬁxed and mobile data used Mobile broadband data volume Fixed broadband data volume (from Q4 2017) Upload/download data volume in terabytes 1,000,000 800,000 600,000 400,000 200,000 0 109,876 124,488 142,937 194,174 223,084 235,177 266,823 3 2 4 , 0 1 3 8 6 8 , 3 1 7 Q1 2016 Q2 2016 Q3 2016 Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 5 8 1 , 6 4 3 2 8 3 , 8 8 7 Q1 2018 3 8 2 , 4 4 3 8 0 6 , 8 3 7 Q2 2018 7 2 7 , 9 6 3 1 7 4 , 8 8 7 Q3 2018 0 5 5 , 3 3 4 5 7 5 , 5 5 8 Q4 2018 • Both among mobile and fixed network users, data usage increased in Q4 2018. Compared year-on-year with the fourth quarter of 2017, mobile traffic increased by 39.7% and fixed volumes by 19.9%. • A total of 433,550 terabytes were consumed via mobile networks in Q4 2018, which is a substantial 17.3% rise from the previous quarter. • The data volume used via fixed networks amounted to 855,575 terabytes in the reference quarter, 8.5% more than in the preceding quarter. • The ratio of fixed to mobile data volumes continued to be roughly 2:1. The chart above shows the data volume in terabytes that was uploaded and downloaded in the retail ﬁxed and mobile markets (1 terabyte = 1,024 gigabytes = 1,048,576 megabytes). The data volume for retail ﬁxed networks is only available from Q4 2017 onwards. 10 RTR Internet Monitor 2018 Annual Report

Section 1 Broadband in Austria Fixed and mobile data volume per connection Unbroken strong growth in volume used under data subscriptions with set monthly rate Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018 Data volume in GB per connection an month 120 100 80 60 40 20 0 97.0 107.1 99.9 107.1 115.8 47.1 53.2 51.0 53.7 65.2 4.1 4.6 5.1 5.6 5.9 Fixed data volume per ﬁxed broadband line Mobile data volume per active mobile data subscription with set monthly rate Mobile data volume per other mobile subscription (smartphone subscriptions and tariff plans without a set monthly rate) The chart shows the volume of data uploaded and downloaded in the ﬁxed network and mobile retail markets in gigabytes per connection and month. The ﬁgures are obtained by dividing the quarterly data volume by the number of connections that customers used to access the internet at least once in the particular quarter (and then dividing by three to obtain a monthly value). • Based on the same quarter in the previous year, the strongest data usage growth rate in Q4 2018 was recorded for smartphone subscriptions and tariff plans without a set monthly rate (43.3%), with the rate for mobile data subscriptions including a set monthly rate also increasing strongly (38.3%). This contrasts with the data volume used via fixed subscriptions, which rose only 18.3% from the previous year. • In that quarter, the average fixed broadband user consumed 115.8 gigabytes of data. This equates to an increase of 5.7% in Q4 2018 compared with the quarter before. • Average mobile data use under data-only subscriptions with a set monthly rate climbed sharply in Q4 2018, by 21.5%. In total, 65.2 GB were used on average per connection and month in Q4 2018. • Despite the growing number of active connections under smartphone subscriptions and tariff plans without any set monthly rate, there was a renewed rise in the average data volume consumed under such plans in Q4 2018, climbing by 4.8% from the previous quarter to a total average of 5.9 GB per month. RTR Internet Monitor 2018 Annual Report 11

Section 1 Broadband in Austria Broadband revenues Total revenues of EUR 1.6 billion in 2018 Fixed broadband (incl. bundled packages) Mobile broadband Wholesale revenues in EUR millions 8 8 10 11 10 4 84 4 82 7 86 7 85 7 83 8 86 8 89 152 145 145 147 144 210 212 212 213 217 221 224 230 233 237 239 238 500 400 300 200 100 0 Q1 2016 Q2 2016 Q3 2016 Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018 • The total of roughly EUR 390.9 million in Q4 2018 represents a minor drop of 1.1% in broadband revenues compared with the previous quarter. Even so, a rise of 0.3% can be seen in comparison with Q4 2017. • Revenues from fixed broadband, including bundled packages, continue to account for the largest share by far (60.8%). Mobile broadband products generated 36.7% of revenues. Wholesale revenues from bitstream and resale products made up 2.5%, with a significant drop of 8.4% from the previous quarter recorded here. The chart shows revenues from broadband connections, broken down by ﬁxed broadband revenues (including bundle revenues), revenues from mobile broadband and wholesale revenues (bitstream and resale). Up to and including Q3 2017, `mobile broadband’ also comprises `fees for data and value-added data services’, and as of Q4 2017 `data-only subscriptions’. 12 RTR Internet Monitor 2018 Annual Report

Section 1 Broadband in Austria TABLE 01: FIXED AND MOBILE BROADBAND CONNECTIONS (IN THOUSANDS) SEE PAGE 8 Fixed broadband Mobile data subscriptions Smartphone subscriptions Q1 2016 Q2 2016 Q3 2016 Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018 2,479 2,488 2,494 2,524 2,528 2,516 2,506 2,511 2,512 2,523 2,514 2,521 2,417 2,462 2,404 2,464 2,451 2,453 2,462 2,220 2,156 2,140 2,153 2,162 4,223 4,282 4,339 4,661 4,780 4,819 4,909 5,478 5,492 5,472 5,486 5,658 TABLE 02: BROADBAND PENETRATION (PERCENTAGE OF HOUSEHOLDS) SEE PAGE 9 Fixed broadband Mobile data subscriptions Smartphone subscriptions Q1 2016 Q2 2016 Q3 2016 Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018 63.2% 63.3% 63.3% 64.0% 64.0% 63.6% 63.2% 63.3% 63.2% 62.9% 62.1% 63.2% 61.6% 62.7% 61.0% 62.5% 62.0% 62.0% 62.1% 55.9% 54.3% 53.8% 54.0% 54.2% 107.7% 109.0% 110.2% 118.2% 121.0% 121.8% 123.8% 138.0% 138.2% 137.6% 137.6% 141.9% TABLE 03: DATA VOLUME (IN TERABYTES) Q1 2016 Q2 2016 Q3 2016 Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018 SEE PAGE 10 Mobile broadband data volume Fixed broadband data volume 109,876 124,488 142,937 194,174 223,084 235,177 266,823 310,423 346,185 344,283 369,727 433,550 713,868 788,382 738,608 788,471 855,575 RTR Internet Monitor 2018 Annual Report 13

Section 1 Broadband in Austria TABLE 04: DATA VOLUME PER CONNECTION AND MONTH (IN GB) SEE PAGE 11 Fixed data volume per ﬁxed broadband line Mobile data volume per active mobile data subscription with set monthly rate Mobile data volume per other mobile subscription (smartphone subscriptions and tariff plans without a set monthly rate) Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018 97.0 107.1 99.9 107.1 115.8 47.1 53.2 51.0 53.7 65.2 4.1 4.6 5.1 5.6 5.9 TABLE 05: BROADBAND REVENUES (IN EUR MILLIONS) Q1 2016 Q2 2016 Q3 2016 Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018 SEE PAGE 12 Fixed broadband Mobile broadband Wholesale revenues (incl. bundled packages) 210 212 212 213 217 221 224 230 233 237 239 238 84 82 86 85 83 86 89 152 145 145 147 144 4 4 7 7 7 8 8 8 8 10 11 10 14 RTR Internet Monitor 2018 Annual Report

02 Fixed broadband 2 Fixed broadband Retail fixed broadband by infrastructure Retail fixed broadband by customer category Retail broadband connections by bandwidth category – fixed network Retail broadband connections by bundle category – fixed network Revenues from retail broadband connections – fixed network Wholesale broadband products offered by A1 Telekom Austria AG Tables 17 18 19 20 21 22 23 24

Section 2 Fixed broadband Retail ﬁxed broadband by infrastructure Signiﬁcant growth in FTTH broadband connections DSL incl. unbundling Coaxial cable FTTH No. of connections in thousands 2,000 1,500 1,000 500 0 Q1 2016 Q2 2016 Q3 2016 Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q2 2018 Q3 2018 1,559 871 63 Q4 2018 • At the end of Q4 2018, Austria had roughly 1.56 million DSL connections (including unbundled connections), 871,000 cable connections and 63,000 FTTH connections. • DSL connections finally increased again in number in Q4 2018, by roughly 38,000 connections or 2.5%, a phenomenon last seen in Q4 2016. The chart shows the number of ﬁxed broadband connections, broken down by infrastructure. With hybrid products, data trafﬁc normally runs via a ﬁxed connection (usually based on DSL) and additionally via a mobile network when required. Because they are based on ﬁxed broadband, hybrid products are included in the chart under DSL • A marginal 0.3% increase was also recorded for cable connections connections. (+3000 lines). • As in the previous quarter, the strongest growth in relative terms was seen with FTTH connections, increasing by 9.4%. • Unchanged from the previous quarter, there were also roughly 28,000 retail FWA connections (not shown in the chart). 18 RTR Internet Monitor 2018 Annual Report

Section 2 Fixed broadband Retail ﬁxed broadband by customer category Marginal increase in private ﬁxed broadband connections Private customers Business customers in thousands 250,000 200,000 150,000 100,000 50,000 0 4 4 2 2 , 3 5 2 2 , 8 5 2 2 , 9 8 2 2 , 7 9 2 2 , 7 8 2 2 , 4 7 2 2 , 4 7 2 2 , 7 7 2 2 , 0 9 2 2 , 4 8 2 2 , 5 9 2 2 , 7 1 2 7 1 2 7 1 2 6 1 2 2 1 2 0 1 2 3 1 2 5 1 2 4 1 2 1 1 2 0 1 2 Q1 2016 Q2 2016 Q3 2016 Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q2 2018 Q3 2018 6 0 2 Q4 2018 • Private customers accounted for about 91.6% or 2.3 million of the The chart shows the number of ﬁxed roughly 2.5 million fixed broadband connections in Q4 2018. broadband connections, broken down by customer category. Categories are • Overall growth of 0.6% was seen in the private customer segment differentiated according to product type. compared with the previous quarter. When sold as a private customer product, a connection is classiﬁed under the private • Business customer products, in contrast, declined by 1.4% to customer segment, even if purchased by a account for 206,000 lines. business customer. Refer to the Glossary for the precise deﬁnition. RTR Internet Monitor 2018 Annual Report 19

Section 2 Fixed broadband Retail broadband connections by bandwidth category – ﬁxed network Continued strong trend towards 100 Mbps and faster connections <10 Mbps ≥10 Mbps to <30 Mbps ≥30 Mbps to <100 Mbps ≥100 Mbps in thousands 3,000 2,500 2,000 1,500 1,000 500 0 88 93 97 104 146 163 194 209 232 257 268 281 423 454 463 482 466 469 501 525 540 651 671 691 811 799 805 799 776 752 712 695 686 747 742 736 1,091 1,076 1,062 1,071 1,072 1,065 1,031 1,015 988 802 768 749 Q1 2016 Q2 2016 Q3 2016 Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018 • Fixed broadband connections falling under the categories of <10 Mbps and ≥10 to <30 Mbps accounted for almost equal percentages of total fixed broadband connections (30.5% and 30%). The total number of connections within each of these categories also dropped, by 2.5% and 0.7% respectively. • The demand for broadband connections supporting speeds of 100 Mbps and more is growing, with an additional 20,000 or so such connections being set up in the fourth quarter of 2018, making an increase of 4.9%. This category represented about 11.4% of all fixed broadband connections at the end of 2018. • Connections supporting ≥30 Mbps and <100 Mbps were seen to increase by 3% during that quarter to finally account for 28.1% of the total number. The chart depicts the number of ﬁxed broadband connections grouped by bandwidth category. The ﬁgures include connections based on provider-owned infrastructure or unbundled lines but not on infrastructure purchased in the wholesale market. All connections supporting low bandwidths of <10 Mbps are subsumed under one chart category. 20 RTR Internet Monitor 2018 Annual Report

Section 2 Fixed broadband Retail broadband connections by bundle category – ﬁxed network Continued decline in sales of broadband products including ﬁxed telephony Standalone broadband (not in bundle) Broadband + fixed phone + TV Broadband + TV Broadband + fixed phone Other bundles incl. broadband in thousands 3,000 2,500 2,000 1,500 1,000 500 0 30 169 28 172 26 175 21 181 20 186 19 187 19 192 36 194 39 196 41 201 42 202 42 205 559 561 563 563 563 561 557 541 534 538 546 548 1,087 1,093 1,104 1,108 1,107 1,103 1,092 1,081 1,071 1,129 1,117 1,132 583 583 590 608 608 601 600 609 625 567 562 567 Q1 2016 Q2 2016 Q3 2016 Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018 The chart shows the number of broadband products sold to retail customers, where the products are based on the provider’s own infrastructure or an unbundled line and not on additionally purchased infrastructure. Broadband products may be ﬁxed broadband products sold without any other product (standalone), or a combination of ﬁxed broadband with one or more other products (bundled product). • Products combining broadband with fixed telephony were still the most popular broadband bundled products in Q4 2018, increasing by 1.4% to account for 45.2% of total fixed broadband connections. • There was a renewed increase of 1% in the category of broadband standalone products, which represented about 22.6% of total connections at the end of December 2018. • As in the previous quarter, product bundles consisting of fixed broadband, fixed telephony and TV increased by 0.3% to account for 21.9% of all the fixed broadband products at the end of Q4 2018. • Compared with the same quarter in the previous year, broadband combined with other products showed the strongest gain (7.4%), while the number of broadband standalone connections declined by 7.2%. • From Q4 2017, data are now also collected on bundled products combined not with fixed broadband but instead offered with other telecoms services (e.g. TV and mobile services or fixed network voice telephony and TV). Around 16,000 such products had been sold as of the end of September 2018 (not shown). RTR Internet Monitor 2018 Annual Report 21

Section 2 Fixed broadband Revenues from retail broadband connections – ﬁxed network EUR 941 million in revenues from retail ﬁxed broadband connections in 2018 Standalone broadband (not in bundle) Broadband + fixed phone + TV Broadband + TV Broadband + fixed phone Other bundles incl. broadband in EUR millions 2 17 54 2 17 54 1 17 54 1 17 54 1 19 1 21 1 22 5 24 5 25 5 25 6 24 6 23 54 55 54 61 63 63 64 62 81 82 83 83 85 86 88 82 82 84 85 86 57 58 57 58 58 59 59 57 58 58 59 59 Q1 2016 Q2 2016 Q3 2016 Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018 250 200 150 100 50 0 • In Q4 2018, revenues from broadband products, meaning standalone products and packages including fixed broadband, saw a 0.7% decline to total EUR 236.2 million. Total revenues in 2018 amounted to EUR 941 million. The chart shows the revenues from broadband access sold to retail customers, for connections based on provider-owned infrastructure or an unbundled line. This includes both broadband standalone products and bundled products, the latter referring to broadband offered in combination with another product (voice telephony and/or TV and/or other products). • Products combining fixed broadband with fixed telephony generated the largest share of revenues, with this category accounting for 36.4% of revenues, which represents a slight increase of 1.8% from the previous quarter. • Broadband standalone products accounted for 24.8% of total revenues (a marginal 0.4% decrease). • The largest declines were seen for products combining broadband with fixed telephony and television, which fell by 3.5%, and combinations of broadband and TV, which lost 3.6% (respectively accounting for 25.9% and 9.8% of total revenues). 22 RTR Internet Monitor 2018 Annual Report

Section 2 Fixed broadband Wholesale broadband products offered by A1 Telekom Austria AG Virtual unbundling surpasses bitstream connections for the ﬁrst time Physically unbundled lines according to A1 Broadband connections via physically unbundled lines Virtual unbundling Bitstream connections in thousands 250 200 150 100 50 0 4 2 2 8 1 2 4 1 2 0 1 2 6 0 2 2 0 2 8 9 1 3 9 1 9 8 1 6 7 1 0 7 1 9 5 1 3 3 1 8 2 1 5 2 1 0 2 1 5 1 1 0 1 1 7 0 1 8 0 1 5 0 1 0 0 1 1 0 1 3 9 8 3 2 1 7 3 4 1 7 3 6 1 7 3 9 1 7 3 1 2 7 3 3 2 7 3 5 2 7 3 9 2 6 3 1 3 5 3 5 3 4 3 0 4 4 3 9 4 Q1 2016 Q2 2016 Q3 2016 Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018 • The number of virtually unbundled lines climbed sharply in The chart compares total unbundled lines with Q4 2018, totalling about 49,000. the number of broadband connections based on unbundled lines. The difference between • Meanwhile, bitstream connections dropped to roughly 34,000. the two ﬁgures is accounted for by the • Both the number of physically unbundled lines and of broadband connections provided on the basis of such lines declined, by 6% and 8.2% respectively. unbundled lines that are used only for voice services or as leased lines, thus not falling under broadband. In addition, in some cases multiple lines are used for one broadband connection (‘line bonding’). The chart also shows the total number of virtually unbundled connections and bitstream connections provided by A1 at wholesale level (see Glossary). RTR Internet Monitor 2018 Annual Report 23

Section 2 Fixed broadband TABLE 06: RETAIL FIXED BROADBAND BY INFRASTRUCTURE (IN THOUSANDS) SEE PAGE 18 DSL incl. unbundling Coaxial cable FTTH FWA Q1 2016 Q2 2016 Q3 2016 Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018 1,623 1,622 1,615 1,635 1,630 1,612 1,592 1,586 1,573 1,576 1,560 1,559 794 803 810 820 826 831 839 845 855 862 868 871 33 34 38 41 43 44 46 52 55 57 57 63 29 29 29 29 29 29 29 28 28 28 28 28 TABLE 07: RETAIL FIXED BROADBAND BY CUSTOMER CATEGORY (IN THOUSANDS) Q1 2016 Q2 2016 Q3 2016 Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018 SEE PAGE 19 Private customers Business customers 2,244 2,253 2,258 2,289 2,297 2,287 2,274 2,274 2,277 2,290 2,284 2,295 217 217 217 216 212 210 213 215 214 211 210 206 TABLE 08: RETAIL BROADBAND CONNECTIONS BY BANDWIDTH CATEGORY – FIXED NETWORK (IN THOUSANDS) SEE PAGE 20 <10 Mbps ≥10 Mbps to <30 Mbps ≥30 Mbps to <100 Mbps ≥100 Mbps Q1 2016 Q2 2016 Q3 2016 Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018 1,091 1,076 1,062 1,071 1,072 1,065 1,031 1,015 988 802 768 749 811 799 805 799 776 752 712 695 686 747 742 736 423 454 463 482 466 469 501 525 540 651 671 691 87 93 97 104 146 163 194 209 232 257 268 281 24 RTR Internet Monitor 2018 Annual Report

Section 2 Fixed broadband TABLE 09: RETAIL BROADBAND CONNECTIONS BY BUNDLE CATEGORY – FIXED NETWORK (IN THOUSANDS) SEE PAGE 21 Standalone broadband (not Broadband + ﬁxed phone Broadband + Broadband + TV ﬁxed phone + TV Other bundles incl. broadband in bundle) Other bundles w/o ﬁxed broadband Q1 2016 Q2 2016 Q3 2016 Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018 583 583 590 608 608 601 600 609 625 567 562 567 1,087 1,093 1,104 1,108 1,107 1,103 1,092 1,081 1,071 1,129 1,117 1,132 559 561 563 563 563 561 557 541 534 538 546 548 169 172 175 181 186 187 192 194 196 201 202 205 30 28 26 21 20 19 19 36 39 41 42 42 16 16 16 16 16 TABLE 10: REVENUES FROM RETAIL BROADBAND CONNECTIONS – FIXED NETWORK (IN EUR MILLIONS) SEE PAGE 22 Standalone broadband (not Broadband + ﬁxed phone Broadband + Broadband + TV ﬁxed phone + TV Other bundles incl. broadband in bundle) Other bundles w/o ﬁxed broadband Q1 2016 Q2 2016 Q3 2016 Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018 57 58 57 58 58 59 59 57 58 58 59 59 81 82 83 83 85 86 88 82 82 84 85 86 54 54 54 54 54 55 54 61 63 63 64 62 16 17 17 17 19 21 22 24 25 25 24 23 TABLE 11: WHOLESALE BROADBAND PRODUCTS (IN THOUSANDS) 2 2 1 1 1 1 1 5 5 5 6 6 1 2 2 1 1 Q1 2016 Q2 2016 Q3 2016 Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018 SEE PAGE 23 Physically unbundled lines according to A1 Broadband Virtual unbundling connections via physi- cally unbundled lines Bitstream connections 224 218 214 210 206 202 198 193 189 176 170 159 133 128 125 120 115 110 107 108 105 100 101 93 12 14 16 19 21 23 25 29 31 35 40 49 38 37 37 37 37 37 37 37 36 35 34 34 RTR Internet Monitor 2018 Annual Report 25

03 Mobile broadband 3 Mobile broadband Active mobile broadband connections – retail Active mobile broadband connections by customer category Retail data volumes in mobile networks Tables 27 28 29 30 31

Section 3 Mobile broadband Active mobile broadband connections – retail Roughly 7.8 million active mobile subscriptions (including smartphones) in Q4 2018 Data subscriptions with set monthly rate Data subscriptions without set monthly rate Voice subscriptions incl. data volume in thousands 6,000 5,000 4,000 3,000 2,000 1,000 0 5,658 1,718 444 Q1 2016 Q2 2016 Q3 2016 Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018 • The fourth quarter of 2018 saw a 5.3% increase in those data subscriptions without a set monthly rate that were used at least once to access the internet, with 22,000 new subscriptions registered. At roughly 444,000 subscriptions, this category accounted for 5.7% of all active tariff plans as of the end of December 2018. The chart shows the number of active mobile broadband subscriptions (excluding M2M), broken down according to data subscriptions with a set monthly rate, data subscriptions without a set monthly rate and smartphone tariff plans (voice call plans including data volumes).The categories have been revised • Smartphone subscriptions also increased by 3.1% to a total of in detail, initially when data were supplied for Q1 2016, and later as of Q4 2017 after the amendment to the KEV. The deﬁnitions are explained in detail in the Glossary at the end of the report. 5.66 million. • A slight decline was seen only for data subscriptions with a set monthly rate, which, despite a 0.8% drop, still accounted for about 1.72 million subscriptions, equating to 22% of total tariff plans. • Mobile broadband subscriptions totalled about 7.8 million in Q4 2018, 2.4% more than in the quarter before. • The amendment to the Communications Survey Ordinance (KEV) in relation to data collection became applicable as of Q4 2017, with mobile broadband categories appropriately redefined (see Glossary). This is reflected by the sudden jump in the time series chart shown here. 28 RTR Internet Monitor 2018 Annual Report

Section 3 Mobile broadband Active mobile broadband connections by customer category 85% of active mobile broadband connections purchased by private customers Private customers Business customers in thousands 2,500 2,000 1,500 1,000 500 0 6 9 9 1 , 5 3 0 2 , 6 6 9 1 , 4 2 0 2 , 4 1 0 2 , 4 0 0 2 , 3 1 0 2 , 1 9 8 1 , 0 4 8 1 , 8 1 8 1 , 4 3 8 1 , 6 4 8 1 , 0 2 4 7 2 4 8 3 4 0 4 4 7 3 4 9 4 4 9 4 4 9 2 3 6 1 3 2 2 3 9 1 3 5 1 3 Q1 2016 Q2 2016 Q3 2016 Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018 • In Q4 2018, just under 2.2 million customers accessed the internet at least once via a mobile broadband connection (data subscriptions with or without a set monthly rate), representing a 0.4% rise from the previous quarter. • As in that quarter, there was marginal growth in numbers of private customer subscriptions, here by 0.7% to a total of roughly 1.84 million subscriptions. • This contrasts with the business customer segment, where mobile broadband subscriptions again decreased in the surveyed quarter, by 0.8% to a total of 315,000. The chart shows the number of active mobile broadband connections (both with and without a set monthly rate), broken down by customer category. Unlike with ﬁxed broadband, subscriptions are classiﬁed as falling into the private customer or business customer segment on the basis of the type of customer and not on the product. This means that a product intended for private customers can also fall under the business customer category when purchased by a company (see Glossary). RTR Internet Monitor 2018 Annual Report 29

Section 3 Mobile broadband Retail data volumes in mobile networks Data volumes consumed via data-only subscriptions climb sharply Total data volume Data-only subscriptions Other subscriptions Upload/download data volume in terabytes 500,000 400,000 300,000 200,000 100,000 0 105,594 79,209 88,073 97,564 72,138 109,876 124,488 142,937 194,174 223,084 235,177 266,823 238,286 266,976 256,210 272,163 327,956 Q1 2016 Q2 2016 Q3 2016 Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018 • Q4 2018 saw a sharp jump in data volume usage, both by customers with data-only subscriptions and those having mixed tariff plans. The chart shows the data volume in terabytes that was uploaded and downloaded in the • The data volume used as part of tariff plans not falling under data-only subscriptions (such as smartphone bundles) grew again, this time by 8.2%. The data used under such plans accounted for 24.4% of the total data volume used in Q4. • In that quarter approximately 55,000 terabytes more data were used via data-only subscriptions than in the previous quarter, equating to a 20.5% increase. • A year-on-year comparison with Q4 2017 reveals a 39.7% hike in total data volume usage. mobile retail market (1 terabyte = 1,024 gigabytes = 1,048,576 megabytes). The ﬁgures do not include text or multimedia messages. From Q4 2017, data volumes can be distinguished based on whether they originated from data-only subscriptions (plans not including voice or text services) or another kind of subscription (smartphone bundles and other plans including voice and text services). 30 RTR Internet Monitor 2018 Annual Report

Section 3 Mobile broadband TABLE 12: ACTIVE MOBILE BROADBAND CONNECTIONS – RETAIL (IN THOUSANDS) SEE PAGE 28 Data subscriptions with set Data subscriptions without monthly rate set monthly rate Voice subscriptions incl. data volume Q1 2016 Q2 2016 Q3 2016 Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018 1,421 1,449 1,477 1,511 1,527 1,536 1,565 1,726 1,714 1,715 1,731 1,718 996 1,013 927 953 925 916 896 494 442 425 422 444 4,223 4,282 4,339 4,661 4,780 4,819 4,909 5,478 5,492 5,472 5,486 5,658 TABLE 13: ACTIVE MOBILE BROADBAND CONNECTIONS BY CUSTOMER CATEGORY (IN THOUSANDS) SEE PAGE 29 Private customer segment Business customer segment Q1 2016 Q2 2016 Q3 2016 Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018 1,996 2,035 1,966 2,024 2,014 2,004 2,013 1,891 1,840 1,818 1,834 1,846 420 427 438 440 437 449 449 329 316 322 319 315 TABLE 14: RETAIL DATA VOLUMES IN MOBILE NETWORKS (IN TERABYTES) SEE PAGE 30 Total data volume Data-only subscriptions Other subscriptions Q1 2016 Q2 2016 Q3 2016 Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018 109,876 124,488 142,937 194,174 223,084 235,177 266,823 238,286 266,976 256,210 272,163 327,956 72,138 79,209 88,073 97,564 105,594 RTR Internet Monitor 2018 Annual Report 31

04 Broadband prices 4 Broatband prices Hedonic price index for broadband Price baskets for fixed broadband – with and without TV Price baskets for mobile broadband – limited data volumes Price baskets for mobile broadband – unlimited data volumes Price baskets: fixed vs. mobile broadband Tables 33 34 35 36 37 38 39

Section 4 Broadband prices Hedonic price index for broadband Virtually no change from previous quarter Fixed broadband Fixed and mobile Mobile broadband Index points, basis = 2010 120 100 80 60 40 20 0 89.9 84.1 55.2 June 16 Sept. 16 Dec. 16 March 17 June 17 Sept. 17 Dec. 17 March 18 June 18 Sept. 18 Dec. 18 March 19 • Compared with the previous quarter, both the hedonic index for fixed broadband and the overall index showed virtually no change in Q1 2019. The broadband index is a hedonic price index for ﬁxed and mobile broadband products. ‘Hedonic’ refers to the fact that both price • A slight rise was seen, though, in the hedonic index for mobile broadband, which climbed from 52.1 to 55.2 points between December 2018 and March 2019. changes and changes in product characteristics (in particular download rate and download volume) are taken into account. The reference base is 2010. Refer to the Glossary for details on methodology. 34 RTR Internet Monitor 2018 Annual Report

Section 4 Broadband prices 41.4 31.8 26.6 Price baskets for ﬁxed broadband – with and without TV Bundled products offering the highest bandwidths still very costly >100 Mbps >30 to ≤100 Mbps ≤30 Mbps >100 Mbps >30 to ≤100 Mbps ≤30 Mbps With TV | EUR per month Without TV | EUR per month 70 60 50 40 30 20 10 0 53.2 37.4 35.0 70 60 50 40 30 20 10 0 6 1 e n u J 6 1 . t p e S 6 1 . c e D 7 1 h c r a M 7 1 e n u J 7 1 . t p e S 7 1 . c e D 8 1 h c r a M 8 1 e n u J 8 1 . t p e S 8 1 . c e D 9 1 h c r a M 6 1 e n u J 6 1 . t p e S 6 1 . c e D 7 1 h c r a M 7 1 e n u J 7 1 . t p e S 7 1 . c e D 8 1 h c r a M 8 1 e n u J 8 1 . t p e S 8 1 . c e D 9 1 h c r a M • In the >100 Mbps bandwidth category, bundled products including TV increased in price during Q1 2019 by about EUR 2 to EUR 53.20 in total. • Only marginal changes were seen for all other baskets. Six ﬁxed broadband price baskets are shown, for each of the three bandwidth categories of ≤30 Mbps, >30 to ≤100 Mbps and >100 Mbps, with each broken down in turn according to products including or not including TV. The basket value is based on the least expensive product from each operator that can be included in the respective basket. Operators are weighted according to the respective shares held in the ﬁxed broadband connection market overall. RTR Internet Monitor 2018 Annual Report 35

Section 4 Broadband prices Price baskets for mobile broadband – limited data volumes Virtually no change in price baskets for either category ≥10 GB >1 to <10 GB EUR per month 25 20 15 10 5 0 15.1 11.4 June 16 Sept. 16 Dec. 16 March 17 June 17 Sept. 17 Dec. 17 March 18 June 18 Sept. 18 Dec. 18 March 19 • Relative to Q4 2018, the basket representing data volumes of between >1 and <10 GB dropped by roughly EUR 0.50 to EUR 11.40. • The basket of products with data volumes of ≥10 GB had increased by roughly EUR 0.20 to EUR 15.10 by the end of Q1 2019. The chart shows two price baskets for mobile broadband with limited data volumes, differentiated on the basis of the amount of data included. The ﬁrst basket includes >1 to <10 GB and the second ≥10 GB. Each basket value is calculated on the basis of the price of the least expensive product relevant to that basket that each operator offers, including the user device (for example a data stick). Operators are weighted according to the respective shares held in the mobile broadband connection market overall (excluding smartphone subscriptions). 36 RTR Internet Monitor 2018 Annual Report

Section 4 Broadband prices 55.2 31.6 21.9 Price baskets for mobile broadband – unlimited data volumes Price baskets increased slightly in all categories >100 Mbps >30 to ≤100 Mbps ≥30 Mbps EUR per month 60 50 40 30 20 10 0 June 16 Sept. 16 Dec. 16 March 17 June 17 Sept. 17 Dec. 17 March 18 June 18 Sept. 18 Dec. 18 March 19 • All three price baskets representing mobile broadband products with unlimited data volumes increased by roughly EUR 0.08 in Q1 2019 compared with the previous quarter. Depending on bandwidth, basket prices were about EUR 21.90, EUR 31.60 and EUR 55.20. The price baskets for mobile broadband are shown, with the categories distinguished according to bandwidth: ≤30 Mbps, between >30 and ≤100 Mbps, and >100 Mbps. Each basket value is calculated on the basis of the price of the least expensive product relevant to that basket that each operator offers, including the user device (for example a WiFi modem/cube). Operators are weighted according to the respective shares held in the mobile broadband connection market overall (excluding smartphone subscriptions). RTR Internet Monitor 2018 Annual Report 37

Section 4 Broadband prices Price baskets: ﬁxed vs. mobile broadband Medium-speed data prices vary less Mobile flat ≤30 Mbps Mobile flat >30 to ≤ 100 Mbps Fixed ≤30 Mbps Fixed >30 to ≤100 Mbps Mobile flat >100 Mbps Fixed >100 Mbps EUR per month 60 50 40 30 20 10 0 55.2 41.4 31.8 31.6 26.6 21.9 June 16 Sept. 16 Dec. 16 March 17 June 17 Sept. 17 Dec. 17 March 18 June 18 Sept. 18 Dec. 18 March 19 • With high bandwidths (>100 Mbps), mobile connections were still more costly than fixed access in Q1 2019. The opposite was true for low-speed service (≤30 Mbps). • Almost identical prices were seen in the >30 to ≤100 Mbps category during early 2019. The prices for fixed broadband were about EUR 31.80 and for mobile access about EUR 31.60. The chart contrasts the three price baskets for ﬁxed network broadband (each without TV) with the three price baskets for mobile broadband (with unlimited data volume). In both cases, the broadband categories differentiated are ≤30 Mbps, >30 to ≤100 Mbps, and >100 Mbps. The basket value is based on the least expensive product from each operator that can be included in the respective basket. 38 RTR Internet Monitor 2018 Annual Report

Section 4 Broadband prices TABLE 15: HEDONIC PRICE INDEX FOR BROADBAND (INDEX POINTS, BASIS = 2010) SEE PAGE 34 March 16 June 16 Sept. 16 Dec. 16 March 17 June 17 Sept. 17 Dec. 17 March 18 June 18 Sept. 18 Dec. 18 March 19 Fixed 95.5 93.9 92.4 92.6 96.2 93.9 93.7 92.8 94.1 92.5 90.5 90.2 89.9 Mobile Fixed and mobile 85.2 83.1 74.4 53.9 53.0 56.3 58.1 53.0 51.6 53.6 51.0 52.1 55.2 93.9 92.8 89.9 86.3 89.0 87.7 88.0 85.5 86.9 86.3 83.7 83.6 84.1 TABLE 16: PRICE BASKETS: FIXED BROADBAND WITHOUT TV (€ PER MONTH) March 16 June 16 Sept. 16 Dec. 16 March 17 June 17 Sept. 17 Dec. 17 March 18 June 18 Sept. 18 Dec. 18 March 19 SEE PAGE 35 ≤30 Mbps >30 to ≤100 Mbps >100 Mbps 20.4 20.3 18.9 18.8 24.0 23.7 26.5 25.8 26.2 26.4 25.9 26.6 26.6 32.5 31.7 31.9 31.9 33.0 32.5 32.3 31.2 31.8 32.1 31.6 31.7 31.8 47.2 45.6 47.5 47.6 49.3 47.0 43.4 43.6 42.3 41.0 40.2 41.4 41.4 RTR Internet Monitor 2018 Annual Report 39

Section 4 Broadband prices TABLE 17: PRICE BASKETS: FIXED BROADBAND WITH TV (€ PER MONTH) March 16 June 16 Sept. 16 Dec. 16 March 17 June 17 Sept. 17 Dec. 17 March 18 June 18 Sept. 18 Dec. 18 March 19 SEE PAGE 35 ≤30 Mbps >30 to ≤100 Mbps >100 Mbps 31.5 31.4 31.5 30.6 34.0 34.1 35.7 35.6 34.9 34.9 34.7 34.8 35.0 49.3 41.9 42.9 47.6 42.5 41.3 40.7 40.7 41.4 42.8 39.6 37.1 37.4 53.4 53.5 55.4 55.6 62.5 63.3 61.0 61.2 52.7 50.5 50.7 51.2 53.2 TABLE 18: PRICE BASKETS: MOBILE BROADBAND (€ PER MONTH) March 16 June 16 Sept. 16 Dec. 16 March 17 June 17 Sept. 17 Dec. 17 March 18 June 18 Sept. 18 Dec. 18 March 19 SEE PAGE 36 AND PAGE 37 Limited data volumes Unlimited data volumes >1 to <10 GB ≥10 GB ≤30 Mbps >30 to ≤100 Mbps >100 Mbps 13.7 13.4 12.1 12.4 12.1 12.3 11.4 11.5 11.5 11.4 11.9 11.9 11.4 19.4 19.5 16.3 16.3 15.9 15.9 15.9 15.5 15.7 15.7 15.7 14.9 15.1 26.0 26.0 25.9 23.7 23.5 23.5 23.9 23.9 23.6 24.4 21.5 21.1 21.9 39.4 39.4 39.4 33.5 32.4 33.5 33.3 32.3 32.6 33.4 30.7 30.8 31.6 51.3 51.3 51.3 52.1 50.1 51.5 53.0 51.8 49.7 51.0 54.1 54.3 55.2 40 RTR Internet Monitor 2018 Annual Report

05 Monitoring internet access quality 5 Monitoring internet access quality RTR-NetTest Download and upload speeds (all technologies) Download speed by bandwidth category Download speed by technology Upload speed by technology Number of tests for each technology Median download speed – off-peak and peak Download and upload speeds by time of day Download speed by region Ping time (latency) Tables 43 44 45 46 47 48 49 50 51 52 53 54 RTR Internet Monitor 2018 Annual Report 43

Section 5 Monitoring internet access quality RTR-NetTest Developed by RTR, the NetTest allows users to check the speed and quality of an internet connection, reliably and independently of the provider. The RTR-NetTest is available as a mobile app for Android and iOS as well as a browser test, at www.netztest.at. The RTR-NetTest measures a number of parameters of the internet connection. These include: • Download speed • Upload speed • Ping time (latency) • Signal strength (depending on the user device) The results displayed by the RTR-NetTest additionally include: • Network type, that is, mobile network (2G, 3G or 4G), WiFi or browser • Location where measurements were taken • Provider of fixed or mobile internet access All of the results described in this section are based on RTR-NetTest Open Data (see section 6). The following measurements are not used: • Measurements taken outside of Austrian territory • Measurements for which the location can only be determined to within 2 or more km, or without any location details • Repeated or implausible tests The results shown are based on actual measurements, which depend on factors such as the available technology or network coverage at the particular location, the user’s tariff plan, network traffic level, and the test environment (including device performance and operating system). The method behind RTR-NetTest is based on crowd sourcing, meaning that the test environment is not consistent over time, nor are conditions controlled or the sample representative. Due to subsequent modification, results can differ from those previously published. 44 RTR Internet Monitor 2018 Annual Report

Download and upload speeds (all technologies) Continued record-level download and upload speeds Download Upload Upload to download ratio Median in Mbps Section 5 Monitoring internet access quality 50% 40% 40% 25 20 15 10 5 0 7 1 8 1 9 1 7 1 8 1 8 1 7 1 8 1 0 2 0 2 1 2 1 2 5 5 6 6 6 6 6 7 7 7 8 8 Q2 2016 Q3 2016 Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018 Q1 2019 30% 20% 10% 0% • In Q1 2019 the median download speed continued at the previous record level of 21 Mbps. Expressed in megabits per second (Mbps), internet access speed represents the • The median upload speed was also still 8 Mbps. amount of data transferred in one second. Downloading refers to data transfers from the internet to a user. Uploading refers to • Upload speeds were on average about 40% of the download rate data transfers from a user to the internet. The (see chart below). speeds shown are the rates actually measured (and not potential maximum or advertised speeds). The median is the value at the exact midpoint of a list sorted according to magnitude. RTR Internet Monitor 2018 Annual Report 45

Section 5 Monitoring internet access quality Download speed by bandwidth category Most tests relate to the >10 Mbps to 30 Mbps category Q1 2018 Q2 2018 Q3 2018 Q4 2018 Q1 2019 Percentage of tests with download speeds in a given category 50% 40% 30% 20% 10% 0% % 7 % 6 % 6 % 5 % 5 % 4 2 % 2 2 % 2 2 % 1 2 % 1 2 % 0 4 % 9 3 % 9 3 % 8 3 % 9 3 % 6 1 % 7 1 % 7 1 % 7 1 % 7 1 % 0 1 % 2 1 % 2 1 % 2 1 % 3 1 % 3 % 5 % 5 % 6 % 5 ≤2 Mbps >2 to 10 Mbps >10 to 30 Mbps >30 to 50 Mbps >50 to 100 Mbps >100 Mbps • The percentages of tests in the categories ≤2 Mbps, >2 to 10 Mbps and >30 Mbps to 50 Mbps remained more or less unchanged in Q1 2019. The chart above displays the percentage of measurements falling under each of the bandwidth categories. The bandwidth • In the >10 Mbps to 30 Mbps and >50 Mbps to 100 Mbps categories, the percentages of tests increased marginally by roughly 1% in each case. The percentage of tests relating to speeds of >100 Mbps fell back slightly to 5%. • As in the previous quarter, 35% of tests referred to bandwidths >30 Mbps. • A download speed of more than 100 Mbps was recorded for about 5% of tests. categories correspond largely to those listed in section 2. While section 2 lists nominal (advertised) bandwidths, here the actual bandwidths that were measured for ﬁxed and mobile connections are shown. 46 RTR Internet Monitor 2018 Annual Report

Section 5 Monitoring internet access quality Download speed by technology 3G download speeds drop slightly (W)LAN 3G 4G Median in Mbps 50 40 30 20 10 0 5 1 0 9 4 5 1 0 9 4 5 1 7 9 3 5 1 2 9 3 6 1 0 1 2 3 6 1 0 8 3 5 1 9 9 2 6 1 8 9 2 8 1 9 9 2 9 1 0 9 3 9 1 1 9 3 9 1 1 8 3 Q2 2016 Q3 2016 Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018 Q1 2019 • In Q1 2019 the median download speed for 4G tests remained unchanged at about 31 Mbps. Internet access speed depends on factors including the technology implemented. Distinctions are made between 2G (GPRS, • The median speed obtained from (W)LAN measurements stayed EDGE), 3G (UMTS, HSPA) and 4G (LTE) as constant at roughly 19 Mbps. well as on the basis of measurements of various ﬁxed and network technologies. The • A slight drop was seen for the median 3G rate measured, which measurements were taken with the aid of fell back to about 8 Mbps, a level last seen in Q3 2017. a browser or app (for WiFi) and have been aggregated here under the heading of (W)LAN. The chart shows the median, that is, the empirical value at the exact midpoint of all measurements, for each technology and quarter. Because of the low data rates achieved with 2G, no median values are shown for such connections. RTR Internet Monitor 2018 Annual Report 47

Section 5 Monitoring internet access quality Upload speed by technology Measured (W)LAN rates increase marginally (W)LAN 3G 4G Median in Mbps 14 12 10 8 6 4 2 0 3 5 2 1 3 5 2 1 3 6 2 1 1 5 2 1 1 6 2 1 0 6 2 1 0 6 2 1 0 6 2 1 0 7 2 1 0 7 2 1 0 8 2 1 0 8 2 1 Q2 2016 Q3 2016 Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018 Q1 2019 • In tests of (W)LAN connections, the trend towards higher upload speeds continued. Here the median rate was somewhat more than 8 Mbps in Q1 2019. Uploading refers to data transfers from a user to the internet. Rarely the subject of advertising, the upload data rate is usually signiﬁcantly lower than the download speed. • Measured 4G speeds remained relatively constant at 10 Mbps. Communication in the internet is a two-way street, though, and the upload rate is just as • As in previous quarters, the median value achieved with 3G important for fast internet access. The upload connections was about 2 Mbps. data rate is particularly important when sharing photos or ﬁles or for video chatting. 48 RTR Internet Monitor 2018 Annual Report

Section 5 Monitoring internet access quality Number of tests for each technology Number of (W)LAN tests increases again (W)LAN 3G 4G Number of tests in thousands 200 150 100 50 0 9 5 2 1 6 2 3 7 1 1 5 3 6 0 1 0 1 8 4 3 4 1 0 1 2 5 8 1 1 4 8 4 4 2 1 4 8 4 6 5 1 6 7 4 6 6 1 2 8 5 3 3 1 0 6 5 3 3 1 5 5 4 8 7 1 1 6 5 6 8 1 2 4 5 Q2 2016 Q3 2016 Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018 Q1 2019 • There was a marked rise in the number of tests performed using RTR-NetTest in Q1 2019, when a new record of about 242,000 tests was set. • During that period, RTR-NetTest was used for (W)LAN testing in about 186,000 cases. The majority of tests (76.1%) fell under that category, as in previous quarters. • In contrast, tests involving 3G technology dropped by 22.9% to roughly 4000 test cases. All tests done in Austria (or by Austrians roaming abroad) are included in the number of tests, provided the location can be determined to within 2 km. Repeated or implausible tests are not taken into account. RTR Internet Monitor 2018 Annual Report 49

Section 5 Monitoring internet access quality Median download speed – off-peak and peak Off-peak download speeds increase marginally Off-peak download Peak download Download (total) Peak to off-peak ratio Median in Mbps 25 20 15 10 5 0 72% 8 1 5 1 7 1 0 2 5 1 8 1 0 2 5 1 9 1 9 1 4 1 7 1 0 2 5 1 8 1 0 2 5 1 8 1 9 1 3 1 7 1 0 2 4 1 8 1 1 2 6 1 0 2 2 2 7 1 0 2 3 2 7 1 1 2 3 2 7 1 1 2 Q2 2016 Q3 2016 Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018 Q1 2019 100% 80% 60% 40% 20% 0% • The median off-peak download speed was slightly over 23 Mbps in Q1 2019, while the median during peak hours was about 17 Mbps. Internet access speeds can also depend on the time of day when the internet is used. Because • On the whole, median peak and off-peak download rates remained available resources have to be divided up among users, speeds can drop when numerous practically constant. users access the internet at the same time, during peak hours. For evaluation purposes, • Off-peak speeds continued to be about 72% of download rates (see peak hours are deﬁned as 6 pm to 11 pm, the lower chart above). evening period of heavy internet use. The other hours of the day are regarded as off-peak hours. No distinction is made between working days, weekends and holidays. 50 RTR Internet Monitor 2018 Annual Report

Section 5 Monitoring internet access quality Download and upload speeds by time of day Upload speeds higher at all times of the day than in previous quarter Download (median) Q1 2019 Download (median) Q4 2018 Upload (median) Q1 2019 Upload (median) Q4 2018 Median in Mbps Peak Time No. of tests in thousands – Q1 2019 21 21 9 8 6.1 35 30 25 20 15 10 5 0 20 15 10 5 0 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 Hour of the day • The median upload speed was higher in Q1 2019 than in the previous quarter. This was true for all times of the day except for a couple of off-peak hours. • The median download rate during night hours continued to be somewhat over 30 Mbps. The rate dropped consistently after 7 am, reaching its lowest level at about 15 Mbps between 9 pm and 11 pm. • The highest median upload speed (10 Mbps) was recorded at about 6 am, otherwise remaining relatively consistent at 7–9 Mbps during the day. • Most tests, over 15,000 in number, were done between 6 pm and 8 pm, with the number dropping to about 900 by 3 am. The number of network test runs varies considerably over the course of the day. Since only few tests are performed during night hours, the median obtained for this period ﬂuctuates more. The evaluation is based on the results of all tests performed in the speciﬁed quarter. RTR Internet Monitor 2018 Annual Report 51

Section 5 Monitoring internet access quality Download speed by region Signiﬁcantly higher speeds measured in Burgenland and Lower Austria Q1 2018 Q2 2018 Q3 2018 Q4 2018 Q1 2019 Median in Mbps 30 25 20 15 10 5 0 9 1 9 1 8 1 0 2 2 2 7 1 0 2 9 1 0 2 1 2 8 1 9 1 9 1 9 1 1 2 5 1 7 1 7 1 7 1 8 1 6 1 9 1 0 2 1 2 9 1 7 1 9 1 0 2 0 2 0 2 7 1 0 2 2 2 1 2 1 2 8 1 2 2 0 2 1 2 0 2 3 2 4 2 6 2 6 2 6 2 Burgenland Carinthia Lower Austria Upper Austria Salzburg Styria Tyrol Vorarlberg Vienna • As in the previous quarter, the highest speeds in Q1 2019 were RTR-NetTest can identify the location where measured in Vienna, with a median rate of about 26 Mbps. the test is being run. This allows a median • In Burgenland and Lower Austria the median rate rose in each case by about 2 Mbps. The tests revealed a rate of 22 Mbps for Burgenland – the second-highest measured anywhere – and 21 Mbps for Lower Austria. • Salzburg dropped by 2 Mbps to an overall median of 19 Mbps. Though trailing in the ranking, Upper Austria moved up by 1 Mbps in terms of download speed to reach 18 Mbps in that quarter. download speed to be determined for every region in Austria. The median calculated here includes all network technologies. 52 RTR Internet Monitor 2018 Annual Report

Section 5 Monitoring internet access quality Ping time (latency) Ping times remain constant (W)LAN 3G 4G Ping in ms 60 50 40 30 20 10 0 6 2 1 4 8 2 6 2 1 4 7 2 6 2 1 4 7 2 6 2 1 4 7 2 6 2 2 4 7 2 5 2 0 5 7 2 5 2 8 4 7 2 4 2 9 4 7 2 3 2 5 4 7 2 3 2 1 4 7 2 3 2 0 4 7 2 3 2 0 4 7 2 Q2 2016 Q3 2016 Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018 Q1 2019 • The median ping time for 4G tests in Q1 2019 was about 27 ms, the ‘Ping time’ – or ‘latency’ as it is more correctly same as in the previous quarter. termed – is the time a small data packet needs to make its way from a user device (such as • At about 23 ms, no change was seen for the median rate measured a mobile or laptop) to an online server and during (W)LAN testing. back. Ping time is measured in milliseconds (ms). While ping time is a key indicator in • Ping times observed during 3G measurements also remained the relation to online gaming, latency can also same at 40 ms. have signiﬁcant bearing on how ‘sluggishly’ an internet connection responds during normal surﬁng. Both the technology used to access the internet and the extent to which access is utilised signiﬁcantly affect latency. RTR Internet Monitor 2018 Annual Report 53

Section 5 Monitoring internet access quality TABLE 19: MEDIAN DOWNLOAD AND UPLOAD SPEED (ALL TECHNOLOGIES) Q2 2016 Q3 2016 Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018 Q1 2019 (IN MBPS) SEE PAGE 45 Download Upload Upload to download ratio 17 18 19 17 18 18 17 18 20 20 21 21 5 5 6 6 6 6 6 7 7 7 8 8 28% 30% 32% 32% 32% 34% 37% 38% 36% 36% 38% 40% TABLE 20: DOWNLOAD SPEED BY BANDWIDTH CATEGORY (IN MBPS) SEE PAGE 46 Q1 2018 Q2 2018 Q3 2018 Q4 2018 Q1 2019 ≤2 7% 6% 6% 5% 5% >2 to 10 >10 to 30 >30 to 50 >50 to 100 >100 24% 22% 22% 21% 21% 40% 39% 39% 38% 39% 16% 17% 17% 17% 17% 10% 12% 12% 12% 13% 3% 5% 5% 6% 5% TABLE 21: MEDIAN DOWNLOAD SPEED BY TECHNOLOGY (IN MBPS) SEE PAGE 47 Q2 2016 Q3 2016 Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018 Q1 2019 (W)LAN 15 15 15 15 16 16 15 16 18 19 19 19 3G 9 9 9 9 10 8 9 9 9 9 9 8 4G 40 40 37 32 32 30 29 28 29 30 31 31 54 RTR Internet Monitor 2018 Annual Report

Section 5 Monitoring internet access quality TABLE 22: MEDIAN DOWNLOAD AND UPLOAD SPEED BY TECHNOLOGY (IN MBPS) SEE PAGE 48 (W)LAN Q2 2016 Q3 2016 Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018 Q1 2019 5 5 6 5 6 6 6 6 7 7 8 8 TABLE 23: NUMBER OF TESTS FOR EACH TECHNOLOGY SEE PAGE 49 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018 Q1 2019 (W)LAN 142,700 117,800 123,800 156,100 166,100 133,400 133,300 178,000 185,700 3G 2 2 2 2 2 2 2 2 2 2 2 2 3G 9,600 7,800 8,000 6,900 7,600 6,400 5,200 5,700 4,400 4G 13 13 13 11 11 10 10 10 10 10 10 10 4G 52,400 43,800 43,700 45,900 52,300 49,900 44,700 51,000 51,900 TABLE 24: MEDIAN DOWNLOAD SPEED – OFF-PEAK AND PEAK (IN MBPS) SEE PAGE 50 Off-peak download Download (total) Peak download Peak to off-peak Q2 2016 Q3 2016 Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018 Q1 2019 18 20 20 19 20 20 19 20 21 22 23 23 17 18 19 17 18 18 17 18 20 20 21 21 15 15 15 14 15 15 13 14 16 17 17 17 ratio 82% 77% 73% 72% 72% 74% 70% 72% 75% 76% 72% 72% RTR Internet Monitor 2018 Annual Report 55

Section 5 Monitoring internet access quality TABLE 25: MEDIAN DOWNLOAD AND UPLOAD SPEED BY HOUR OF DAY (IN MBPS) SEE PAGE 51 Hour of the day Download (median) Upload (median) No. of tests Download (median) in previous quarter Upload (median) No. of tests in previous quarter 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 27 29 29 31 32 33 33 26 25 25 24 23 22 22 21 21 20 19 18 17 16 15 18 21 10 10 10 10 10 10 10 9 9 9 9 8 8 8 8 8 8 8 8 8 8 8 8 9 3,500 2,400 1,100 920 1,300 3,300 7,100 8,800 11,900 13,200 13,400 13,100 12,500 12,600 12,900 13,500 14,500 15,900 17,000 17,300 16,700 14,400 10,600 6,100 26 28 31 31 32 31 33 25 24 24 23 22 22 22 21 21 19 19 18 16 16 15 18 21 9 10 10 9 10 10 10 9 8 8 8 8 8 8 8 8 7 7 7 7 7 7 8 8 3,500 2,400 1,100 920 1,300 3,300 7,100 8,800 12,000 13,000 13,000 13,000 12,000 13,000 13,000 14,000 15,000 16,000 17,000 17,000 17,000 14,000 11,000 6,100 TABLE 26: MEDIAN DOWNLOAD SPEED BY REGION (IN MBPS) SEE PAGE 52 Burgenland Carinthia Lower Austria Upper Austria Salzburg Styria Tyrol Vorarlberg Vienna Q1 2018 Q2 2018 Q3 2018 Q4 2018 Q1 2019 19 19 18 20 22 17 20 19 20 21 18 19 19 19 21 15 17 17 17 18 16 19 20 21 19 17 19 20 20 20 17 20 22 21 21 18 22 20 21 20 23 24 26 26 26 56 RTR Internet Monitor 2018 Annual Report

06 Explanatory notes and Glossary 6 Explanatory notes and Glossary Explanatory notes on data sources Glossary Publishing information 59 60 61 64

Section 6 Explanatory notes and Glossary Explanatory notes on data sources Communications Survey Ordinance Unless stated otherwise, the charts published in the Internet Monitor are based on data collected in accordance with the Communications Survey Ordinance (KEV), FLG II 365/2004, which became effective as of 1 October 2004. Under the KEV, RTR is obliged to carry out quarterly surveys of communications markets and to compile and publish the statistics. The most recent amendment of the KEV entered into force on 1 October 2017, so that accordingly amended data was collected for the first time in Q4 2017. The data collected under the KEV can be viewed as Open Data in the formats XLSX, CSV, XML and JSON at https://www.rtr.at/de/inf/odKEV (in German). Broadband prices RTR collects broadband price information directly from operators’ websites once every quarter, in March, June, September and December. In addition to one-off, yearly and monthly charges, information is collected on a variety of product features, such as bandwidth, included volume and whether or not bundled (i.e. with a fixed line or TV). These operators and/or brands are currently considered when determining the hedonic index or the baskets: A1, T-Mobile, Hutchison (3), UPC, Tele2, LIWEST, Salzburg AG, Kabelplus, Russmedia IT and HOT (Hofer Telekom). RTR-NetTest Data collected through the RTR-NetTest are available as Open Data under the Creative Commons Attribution 4.0 (CC BY 4.0) licence; see https://www.netztest.at/en/Opendata. 60 RTR Internet Monitor 2018 Annual Report

Section 6 Explanatory notes and Glossary Glossary Bitstream and resale Bitstream and resale access are wholesale products sold at different levels of the value chain. These products allow internet connections to be provided to end users. With bitstream access, data traffic is transferred at predefined (regional or national) handover points at IP level, with the wholesale customer directly providing internet connectivity. By comparison, in the case of resale access, the wholesale supplier provides internet connectivity, with the wholesale customer acting merely as reseller. Broadband Broadband internet access or a broadband internet connection refers to a (technology neutral) internet connection with a download speed higher than 144 kbps. Internet access can also be provided as part of a bundle with other services. The connection can be established by the following means: • Proprietary line (a copper wire pair in the A1 Telekom Austria AG network) • Unbundled line (see unbundling) • Virtual unbundling (see virtual unbundling) • Coaxial cable (cable modem) • Fixed wireless access, e.g. WLAN, WiFi or WLL (‘fixed’ access but not via a hotspot) • Other infrastructure, including powerline (PWL) broadband via the power grid and satellite (SAT) broadband access Unbundling (physical) In telecommunications, physical unbundling refers to the separate provision of specific services which were previously only available in conjunction with other services. The unbundling of subscriber lines from fixed network access as offered by the incumbent operator gives competing service providers direct access to customers without requiring those providers to install the ‘last mile’ themselves, as they can lease (naked) subscriber lines from the incumbent under regulated terms. Unbundled network elements are made available where, as a result of a market analysis procedure, the regulatory authority has identified one company having significant market power and has imposed on that operator the obligation to grant access to its telecommunications network and the corresponding unbundled elements. Hybrid products With hybrid products, data traffic is normally routed via a fixed connection (usually based on DSL) and additionally via a mobile network when required. RTR Internet Monitor 2018 Annual Report 61

Section 6 Explanatory notes and Glossary Median The median is the value at the exact midpoint of a sorted list of empirical values. The median is an actual empirical value, unlike the mean, which is a parameter calculated using statistical techniques. For example, the mean of the values 1, 2, 4, 8 and 16 is 6.2. The median, in contrast, is 4, with two other empirical values each above and below that value. Mobile broadband With mobile broadband, a distinction is made between data-only subscriptions at a set monthly fee, data subscriptions without a set monthly fee and smartphone subscriptions. Up to Q4 2015, data-only subscriptions (which support data but not voice calls or text messages) were restricted to those that included at least 250 megabytes in the monthly rate. This restriction was lifted as of Q1 2016. From Q4 2017 onwards, an activity criterion has also been introduced for this category: SIM cards are counted only if used to access the internet at least once in the corresponding quarter. Falling within the category of products without a set monthly charge are products with a monthly charge that does not cover free data but are used by customers to access the internet at least once in the particular quarter. Smartphone subscriptions are all contracts for voice and text messaging services that also include data and are used by customers to access the internet at least once in the specific quarter. Prior to Q4 2015, such subscriptions were additionally restricted to those that included at least 250 megabytes in the monthly rate. This restriction was lifted as of Q1 2016. Broadband price index (hedonic) The broadband index is a hedonic price index for fixed and mobile broadband products. ‘Hedonic’ refers to the fact that both price changes and changes in product characteristics (in particular download rate and download volume) are taken into account. To arrive at the index, a regressive analysis of prices is performed in relation to product characteristics and time variables. For the calculation, tariffs and product characteristics are surveyed quarterly for the broadband products supplied by the major providers. All tariff plans available to new customers at that particular time are collected. Both standalone broadband products and products bundled with fixed line telephony or TV are surveyed. In the case of mobile broadband, prepaid rates are not included. In addition to monthly charges, one-off charges and annual charges as well as special offers are taken into account. The most expensive 10% of subscriptions (currently plans costing more than about EUR 65) are not included in the calculation, as they can be assumed to be in low demand by customers. The remaining tariff plans are weighted in proportion to the operators’ market shares in the respective quarter. All tariff plans offered by one operator are weighted by the same amount in one quarter. The reference base is 2010. The indexes are calculated by means of regressive analysis, first considering only fixed network tariff plans (fixed index), then only mobile subscriptions (mobile index) and finally all plans (fixed and mobile index). 62 RTR Internet Monitor 2018 Annual Report

Section 6 Explanatory notes and Glossary Private customers vs. business customers Separate differentiators apply to fixed network and mobile in the private and business customer segments. While the fixed network distinguishes by product (private vs. business customer product), mobile networks distinguish by customer. The following applies to fixed connections (DSL, cable, wireless and fibre): ‘business customer products’ are all broadband products or product bundles with broadband that are geared towards business customers. These products are either discernible by their name (‘business’, ‘office’, etc.) or include certain features that are not typically offered to private customers, such as one or more fixed IP addresses, a larger number of mailboxes, more webspace, a domain name, a security package (antivirus, firewall or similar), business SLAs or lower average overselling on the backbone. SDSL products are also to be viewed as business customer products. ‘Private customer products’ are any products not to be categorised as business customer products. The following applies to mobile connections: ‘Business customers’ are all legal persons and corporations under public or private law, partnerships, registered companies and partnerships under the Civil Code, as well as natural and legal persons who are entrepreneurs within the meaning of Art. 1 of the Austrian Consumer Protection Act, FLG 140/1979 as amended (including start-up activities within the meaning of Art. 1 Par. 3 leg. cit). In this context, a business means any organisation intended as permanent and is for the purpose of independent commercial activity, even if not for profit. ‘Private customers’ are all customers not falling under the definition above. Virtual unbundling Under decisions by the TKK, A1 Telekom Austria AG is obliged to offer virtual unbundling, including transfer of traffic at local and regional levels. Virtual unbundling is a wholesale service that enables alternative providers to offer their own (broadband) products to end users, in a manner similar to physical unbundling. Wholesale market The market in which telecoms companies offer services to one another, thereby enabling services to be provided to end users. An example is the wholesale broadband market, which includes all broadband connections made available by one company to other communications service providers for the purpose of allowing end users to access the network. A1 Telekom makes bitstream and unbundling available as regulated wholesale products. RTR Internet Monitor 2018 Annual Report 63

Publishing information Publishing information Owner and publisher Austrian Regulatory Authority for Broadcasting and Telecommunications (Rundfunk und Telekom Regulierungs-GmbH) Mariahilfer Strasse 77–79, 1060 Vienna, Austria Tel.: +43 (0)1 58058-0; fax: +43 (0)1 58058-9191; e-mail: rtr@rtr.at; web: www.rtr.at Responsible for content Mag. Johannes Gungl (Telecommunications and Postal Services Division) Austrian Regulatory Authority for Broadcasting and Telecommunications (RTR) Conceptual design and text Austrian Regulatory Authority for Broadcasting and Telecommunications (RTR) Graphic design and layout Westgrat - Agentur für Kommunikation cibus Kreativagentur All parts of this publication are protected by copyright. All rights reserved under copyright, especially rights to distribution, reprinting, translations, presentations, the use of illustrations and tables, broadcasting, microfilms or reproduction of this document in photocopies or any other form, as well as storage in computer systems, even in cases where excerpts are used. The contributions to the RTR Internet Monitor were reviewed with the utmost care. Nonetheless, errors cannot be ruled out. No guarantee of accuracy can consequently be provided for the content. Copyright Rundfunk und Telekom Regulierungs-GmbH 2019 64 RTR Internet Monitor 2018 Annual Report